Terms and Conditions
Last updated: February 25, 2026
Welcome to Essentia Pilates. By using our website, online services, and in-person or virtual classes, you agree to the following Terms and Conditions. We recommend that you read this document carefully, as it establishes the rights and obligations between the Studio and the Client.
1. Identification of the Service Provider
Essentia Pilates Aroeira · Almada · Portugal Email: cto@pilatesessentia.com WhatsApp: +351 933 741 636
2. Object of Services
Essentia Pilates provides the following services: • Private Classical Pilates classes • Online or in-person classes • Personalized training and wellness programs • Educational content available through the website or digital platforms The description of each service, schedules, and prices is available on the website and may be updated at any time.
3. Booking Conditions
• Bookings must be made through the website, WhatsApp, or direct contact. • A booking is only considered confirmed after payment (when applicable). • The client is responsible for providing correct information at the time of booking.
4. Cancellations and Rescheduling
4.1. Cancellations by the client • Cancellations must be made with more than 24 hours' notice. • Cancellations outside this period result in the loss of the class or the corresponding amount. • Packages or monthly plans are non-refundable. 4.2. Cancellations by the Studio • Essentia Pilates may cancel or reschedule classes for unforeseen reasons. • Whenever possible, a new date will be proposed to the client.
5. Payments
• Payments can be made via MB Way, bank transfer, Stripe, Wix Payments, or other methods indicated on the website. • The client is responsible for ensuring that payment is made within the established deadlines. • The Studio reserves the right to change prices, packages, and promotions with prior notice on the website.
6. Packages and Monthly Plans
• Class packages have a defined validity period at the time of purchase. • Failure to use the classes within the validity period does not entitle the client to a refund. • Packages are personal and cannot be shared or transferred. • Pack validity: 4-class package valid for 5 weeks from the first class, and 8-class package valid for 10 weeks.
7. Client Responsibility
By participating in the classes, the client declares that: • They are fit to perform physical activity • They have informed the instructor about any relevant medical conditions • They will follow the safety instructions given by the Studio The client is responsible for communicating any pain, discomfort, or limitations during the classes.
8. Disclaimer
Essentia Pilates is not responsible for: • Damages resulting from improper use of the facilities or equipment • Injuries resulting from failure to disclose medical conditions • Technical issues in online classes beyond the Studio's control
9. Intellectual Property
• All Essentia Pilates content — texts, videos, images, training programs, and brand — is protected by copyright. • Its reproduction, distribution, or use without express authorization is prohibited.
10. Data Protection
• Personal data is processed in accordance with the Privacy Policy, available on the website. • The client may exercise their rights of access, rectification, or deletion via email: cto@pilatesessentia.com
11. Changes to the Terms and Conditions
• Essentia Pilates may update these Terms and Conditions at any time. • The latest version will always be available on the website.
12. Applicable Law and Jurisdiction
• These Terms and Conditions are governed by Portuguese law. • Any dispute will be resolved in the courts of the Almada district, unless otherwise provided by law.